Welcome to Sarvodaya Ventures. These Terms &
Conditions (“Terms”) apply to your use of
https://sarvodayaventures.com
,
including its information, enquiry forms and
digital resources.
The website is operated by Sarvodaya Infotech Pvt. Ltd.,
doing business as Sarvodaya Ventures (“Sarvodaya,”
“we,” “us” or “our”).
By accessing or using this website, submitting an
enquiry, or engaging our services, you agree to the
applicable Terms. If you do not agree, please do not
use the website.
These Terms apply to our corporate website. A particular
project, product or service may also be governed by a
separate proposal, statement of work, service agreement,
subscription terms or platform policy. If a specific
written agreement conflicts with these Terms, that
agreement will apply to the relevant engagement to the
extent of the conflict.
1. Acceptance of Terms
By accessing or using this website, submitting an
enquiry, or engaging our services, you agree to these
Terms & Conditions.
If you do not agree with these Terms, please discontinue
use of the website.
2. About Sarvodaya Ventures
Sarvodaya Infotech Pvt. Ltd., operating under the
Sarvodaya Ventures brand, provides technology and IT
solutions to businesses, organisations and other clients.
Our services may include:
- Artificial intelligence (AI), data intelligence and business automation
- Custom software, website and web portal development
- Mobile application development
- ERP and business process solutions
- Cloud infrastructure, hosting, backup and managed IT services
- GPS tracking, fleet management and logistics technology
- FASTag, ANPR and toll automation solutions
- Software integration, API connectivity and technical consulting
- Software testing, deployment and maintenance
- Digital marketing, SEO, branding and online promotion
- Bulk SMS and business communication solutions
- Technical resource support and related IT services
The availability, scope and specifications of each
service will be confirmed in the applicable proposal,
agreement, service description or written communication.
3. Eligibility and Authority
You may use this website only if you are legally able
to enter into a binding agreement under applicable law.
If you use the website or engage our services on behalf
of a company, organisation or other legal entity, you
confirm that you have authority to act on its behalf
and agree to these Terms for that entity.
You must provide accurate and complete information when
submitting an enquiry or entering into a service
engagement.
4. Acceptable Website Use
You may use this website to learn about Sarvodaya,
review our services, contact our team and submit
genuine business enquiries.
You must not:
- Use the website for an unlawful, fraudulent or unauthorised purpose.
- Attempt to access our systems, servers, accounts or data without permission.
- Interfere with the website’s security, operation or availability.
- Upload or transmit malware, malicious code or harmful material.
- Copy, scrape, reproduce or commercially use website content without permission, except where permitted by law.
- Submit false, misleading, abusive or unlawful information.
- Use the website in a way that violates another person’s rights.
We may restrict or suspend access if we reasonably believe
these Terms have been breached or the website’s security
or operation is at risk.
We make reasonable efforts to keep the information on
our website useful and up to date. However, service
descriptions, project examples, features, technologies,
pricing references and other information may change.
Website content is provided for general information only.
It does not, by itself, create a binding offer, guarantee,
technical specification, project commitment or
service-level agreement.
Before making a business decision, please confirm the
relevant details with our team and review the applicable
written proposal or agreement.
6. Enquiries and Project Discussions
You may contact us through the website, email, telephone
or other communication channels we make available.
Submitting an enquiry does not automatically create a
client relationship, contract, partnership or obligation
for either party to proceed.
We may review your requirements, request further
information, discuss possible solutions and provide
a proposal. A project will begin only after the relevant
scope, fees, timelines and other required terms have
been agreed in writing by authorised representatives.
We may decline an enquiry or proposed engagement,
subject to applicable law and any existing contractual
obligations.
7. Proposals, Scope and Project Agreements
The scope of each project or service will be set out in
the applicable proposal, statement of work, quotation,
purchase order, service agreement or other written
confirmation.
Depending on the engagement, these documents may cover:
- Deliverables and project milestones
- Technical requirements and supported platforms
- Timelines and project dependencies
- Client responsibilities and required resources
- Fees, taxes and payment milestones
- Testing, approval and deployment procedures
- Support, maintenance and service-level commitments
- Intellectual property ownership and licence rights
- Change requests and additional work
Any estimate or indicative timeline provided before
the requirements are finalised is subject to review
and confirmation.
If the requirements change after approval, additional
time, fees or resources may be needed. Such changes
will be handled through a written change request or
another process agreed by both parties.
8. Fees, Invoices and Payments
Fees and payment terms will be stated in the relevant
proposal, quotation, invoice or service agreement.
Unless otherwise agreed in writing:
- Payments must be made according to the agreed payment schedule.
- Applicable taxes and statutory charges may be added to the quoted fees.
- You are responsible for providing accurate billing and tax information.
- Work may be paused if payment is overdue, subject to applicable law and the relevant agreement.
- Work outside the agreed scope may involve additional charges.
Advance payments, milestone payments, recurring fees
and subscription charges will be governed by the
applicable written terms.
If you dispute an invoice, please notify us promptly
and explain the disputed amount. Both parties will make
reasonable efforts to resolve the issue.
9. Cancellation, Refunds and Project Closure
Cancellation, refund and termination rights depend on
the service and the terms agreed for that engagement.
Unless the applicable agreement states otherwise:
- Fees for completed work, delivered services, approved expenses or committed third-party costs may remain payable.
- An advance payment is not automatically refundable if you decide not to proceed.
- Any refund due will be assessed under the project agreement, work completed, applicable expenses and applicable law.
- Subscription-based and third-party services may have separate cancellation and refund rules.
If a project is cancelled or closed, both parties will
settle outstanding amounts and agree on the status of
completed work, work in progress, deliverables and
system access.
Nothing in these Terms removes any right that cannot
legally be excluded.
10. Client Responsibilities
To help us deliver services effectively, you agree to:
- Provide accurate, complete and timely requirements, content, data and instructions.
- Ensure that you have the necessary rights and permissions for any materials you provide.
- Assign an authorised contact for project decisions and approvals.
- Review deliverables and provide feedback within agreed timelines.
- Provide access to systems, accounts, APIs, devices or infrastructure where required.
- Maintain appropriate backups of your data unless backup services are expressly included in the agreement.
- Ensure that your use of deliverables complies with applicable law and third-party terms.
Delays caused by missing information, approvals, access,
payments or other client-related dependencies may affect
project timelines.
11. Software Development and Technology Services
Software, websites, mobile applications, portals, ERP
systems and other technology solutions will be developed
according to the requirements and specifications agreed
for the project.
Unless expressly included in the agreement, services do not automatically include:
- Unlimited revisions or feature changes
- Ongoing maintenance or technical support
- Hosting, domain registration or third-party subscription fees
- Migration of legacy systems or historical data
- Additional integrations or new platform compatibility
- Continuous monitoring or guaranteed uninterrupted operation
We may use development frameworks, libraries, tools,
cloud services and third-party components to deliver
a solution. Their use may be subject to separate
licence terms.
You are responsible for reviewing and approving
requirements, test results and deliverables through
the agreed process.
12. AI, Automation and Data Intelligence
We may provide AI-enabled applications, chatbots,
automation workflows, analytics tools, data processing
systems and related technology services.
AI-generated or automated outputs may be incomplete,
inaccurate, inconsistent or unsuitable for a particular
purpose. You should have an appropriately qualified
person review such outputs before relying on them for
important decisions.
Unless expressly agreed in writing:
- AI outputs are not guaranteed to be error-free or unique.
- Automation may depend on the quality, accuracy and availability of source data.
- AI and analytics tools do not replace professional, legal, financial, medical or other expert advice.
- You remain responsible for decisions made using the system and for reviewing its outputs.
- Performance depends on the agreed configuration, data, integrations, infrastructure and third-party services.
You must not submit personal, confidential or regulated
information to an AI tool unless you have the necessary
rights and have confirmed that the proposed use is
permitted by the applicable agreement and law.
13. Cloud, Hosting, Backup and Managed IT Services
Cloud hosting, infrastructure, backup, security and
managed IT services may rely on third-party providers,
networks, data centres, software and infrastructure.
The scope of these services—including availability
targets, backup frequency, retention periods, recovery
objectives, security responsibilities and support
hours—will be specified in the applicable service
agreement or service-level agreement.
Unless expressly agreed, we do not guarantee uninterrupted
or error-free service, absolute security, or that every
data loss or service interruption can be prevented.
You should maintain appropriate independent copies of
important data and follow the agreed security and
access-control practices.
14. GPS, Fleet, FASTag, ANPR and Logistics Technology
We may provide or support GPS tracking, fleet management,
FASTag-related solutions, ANPR, toll automation and
other logistics technology.
These services may depend on devices, mobile networks,
GPS signals, toll infrastructure, banks, payment
providers, government systems, hardware vendors and
other external services.
As a result:
- Tracking and location information may be delayed, unavailable or affected by signal or device conditions.
- FASTag balances, transactions, toll charges and payment status may depend on the issuing bank, payment provider or relevant authority.
- ANPR and camera-based results may be affected by image quality, lighting, vehicle condition, camera placement and other factors.
- Reports and dashboards may depend on the availability and accuracy of data received from external systems.
- Service-specific limitations, user responsibilities and operating conditions will be stated in the applicable agreement or product terms.
These systems are intended to support operations and
decision-making. They do not replace your responsibility
to comply with applicable traffic, transport, payment,
safety or regulatory requirements.
15. Digital Marketing, SEO, SMS and Promotional Services
We may provide digital marketing, SEO, branding,
online promotion, SMS communication and related services.
Results may depend on search engine policies, advertising
platforms, audience behaviour, competition, content
quality, budgets, technical conditions and other factors
outside our control.
Unless expressly guaranteed in a written agreement,
we do not promise specific search rankings, traffic
levels, leads, sales, conversions, campaign performance
or business outcomes.
You are responsible for ensuring that the marketing
content, contact lists, claims, offers and customer
communications you provide are lawful and authorised.
Where SMS, email, WhatsApp or other communication
services are used, you must comply with applicable
consent, privacy, anti-spam and telecom requirements.
Third-party messaging providers may impose additional
terms, restrictions or charges.
16. Third-Party Services and Integrations
Our services may connect with or rely on third-party
software, APIs, platforms, payment gateways, banks,
cloud providers, devices, hosting services or other
external systems.
Third-party services are generally governed by their
own terms, policies, availability and pricing.
We are not responsible for changes, outages, restrictions,
security incidents or failures caused by third-party
services, except where responsibility is imposed on us
by applicable law or a written agreement.
Where a third-party service is required for a project,
you may need to create an account, obtain permissions,
accept the provider’s terms or pay separate charges.
17. Accounts, Credentials and Access
If we provide accounts, dashboards, portals or system
access, you must keep your credentials confidential
and use them only for authorised purposes.
You are responsible for activity carried out through
your account, except where caused by our breach of an
applicable obligation or as otherwise required by law.
Please notify us promptly if you suspect unauthorised
access, credential compromise or misuse.
We may suspend or restrict access where reasonably
necessary to protect systems, data, users or legal rights.
18. Intellectual Property
Unless otherwise agreed in writing, the website and its
content—including text, graphics, logos, designs, images,
layouts and other materials—are owned by or licensed
to Sarvodaya and are protected by applicable intellectual
property laws.
You may not reproduce, modify, distribute, publish,
sell or commercially exploit website materials without
our prior written permission, except as permitted by law.
Ownership and licence rights for project-specific
deliverables, source code, designs, documentation,
data and other work products will be governed by the
relevant project agreement.
Unless that agreement states otherwise:
- Each party retains ownership of its pre-existing intellectual property.
- Third-party software and open-source components remain subject to their own licence terms.
- You remain responsible for materials you provide.
- No intellectual property is transferred merely because you view the website, submit an enquiry or pay for an unrelated service.
19. Confidentiality
If either party receives non-public business, technical,
financial or other confidential information from the
other party, it will use reasonable care to protect
that information and use it only for the relevant
business purpose.
Confidentiality obligations do not apply to information
the receiving party can demonstrate:
- Is publicly available without breach of an obligation.
- Was lawfully known before it was disclosed.
- Was lawfully received from another source without confidentiality restrictions.
- Was independently developed without using the confidential information.
- Must be disclosed under applicable law or a valid legal process.
Where legally permitted, the receiving party will provide
notice before making a legally required disclosure.
A separate non-disclosure agreement may apply to a
particular engagement.
20. Privacy and Personal Data
We may collect and process information submitted through
our website or shared during a business engagement,
such as contact details, organisation information,
enquiry details and project-related information.
We handle personal information in accordance with our
Privacy Policy and applicable law.
Please review our
Privacy Policy
for details about the information we collect, how we
use and share it, how long we retain it, and the rights
available to individuals.
If you provide us with personal information about another
person, you are responsible for ensuring that you have
the required authority and permissions to share it with us.
21. User Submissions and Feedback
If you submit information, content, suggestions or
feedback through the website, you confirm that you have
the right to provide it and that it does not unlawfully
infringe another person’s rights.
You permit us to use the submitted material as reasonably
necessary to respond to your enquiry, assess your
requirements, provide services or address your feedback.
We will handle personal or confidential information
in accordance with applicable privacy and confidentiality
obligations.
We do not treat unsolicited ideas as confidential unless
we have agreed in writing to do so.
22. Security and Acceptable Use
You must not use our website, services or systems to:
- Access or attempt to access systems without authorisation.
- Disrupt, damage or overload networks, servers or applications.
- Bypass security measures or access restrictions.
- Upload malicious code or attempt to compromise systems.
- Collect personal information unlawfully.
- Infringe intellectual property, privacy or other legal rights.
- Facilitate fraud, unlawful activity or unauthorised surveillance.
- Violate applicable law or third-party rights.
We may investigate suspected misuse and take reasonable
steps to protect our systems, clients and users.
23. Warranties and Service Limitations
We will provide services in accordance with the applicable
written agreement and any warranties expressly included
in it.
Except for commitments expressly stated in a written
agreement, and to the extent permitted by law, the
website and general information are provided on an
“as available” basis.
We do not warrant that:
- The website will always be available or uninterrupted.
- All website information will be complete, current or error-free.
- Every software product or integration will operate without defects.
- Third-party platforms or infrastructure will remain available.
- A particular business result will be achieved.
Nothing in these Terms excludes any warranty or right
that cannot legally be excluded.
24. Limitation of Liability
To the maximum extent permitted by applicable law,
Sarvodaya will not be liable for indirect, incidental,
special, exemplary or consequential losses, including
loss of profits, revenue, business opportunities,
anticipated savings, goodwill or data, arising from
the use of the website or services.
Our liability for a particular project or service will
be governed by the applicable written agreement,
including any agreed liability limits.
Where no separate liability limit has been agreed,
our total liability arising from the relevant service
will be limited to the amount paid or payable for that
service during the six (6) months immediately before
the event giving rise to the claim, to the extent
permitted by law.
Nothing in these Terms limits liability that cannot
legally be limited.
25. Indemnification
To the extent permitted by law, you agree to indemnify
and hold Sarvodaya and its officers, employees and
representatives harmless from third-party claims,
losses, liabilities and reasonable expenses arising from:
- Your unlawful use of the website or services.
- Your breach of these Terms or an applicable agreement.
- Materials or instructions you provide that infringe another person’s rights.
- Your violation of applicable law or third-party terms.
This clause does not apply to the extent a claim is
caused by Sarvodaya’s own breach, negligence, wilful
misconduct or other conduct for which indemnification
cannot legally be required.
26. Suspension and Termination
We may suspend or terminate access to the website or
a service where reasonably necessary due to security
risks, unlawful use, material breach, non-payment or
other grounds stated in the applicable agreement.
Where appropriate and legally permitted, we will provide
notice and an opportunity to address the issue.
Either party may terminate a project or service in
accordance with the applicable written agreement.
On termination, the parties will address outstanding
payments, access credentials, data, deliverables and
any transition assistance according to the applicable
agreement and law.
27. Force Majeure
Neither party will be responsible for delay or failure
to perform to the extent it is caused by events beyond
that party’s reasonable control.
These may include natural disasters, fire, flood,
epidemic, war, civil disturbance, government action,
widespread network or power failure, or major
third-party infrastructure disruption.
The affected party will take reasonable steps to reduce
the impact and resume performance when reasonably possible.
If the event continues for an extended period, either
party may exercise any termination rights available
under the applicable agreement or law.
Sarvodaya may develop, operate, support or promote
platforms and products such as TruckSuvidha, GPS
Suvidha, FASTAG Suvidha, KisanSabha, BuyJee and other
digital solutions.
Each platform may have separate terms, privacy policies,
subscription conditions, user rules or service-specific
agreements.
These corporate website Terms do not replace those
separate terms. If you use an individual platform,
please review the terms that apply to it.
29. Careers, Franchise and Partnership Enquiries
Information on this website about careers, franchise
opportunities, partnerships or business opportunities
is provided for general information and enquiry purposes.
Submitting an application or enquiry does not guarantee
employment, appointment, franchise approval, partnership
or commercial engagement.
Any such relationship will be subject to separate
written terms, eligibility requirements, approvals
and applicable law.
30. Changes to These Terms
We may update these Terms to reflect changes to our
website, services, business practices or legal requirements.
The updated version will be published on this page
with a revised “Last Updated” date.
Changes will apply from the stated effective date or,
if no separate date is stated, from the date of publication.
Where required by law or an applicable agreement,
we will provide additional notice or obtain consent.
31. General Provisions
If any provision of these Terms is held invalid or
unenforceable, the remaining provisions will continue
to apply to the extent permitted by law.
If we do not enforce a provision, that does not mean
we waive our right to enforce it later.
You may not assign your rights or obligations under
these Terms without our prior written consent, except
as permitted by law.
We may assign these Terms as part of a business
reorganisation, merger or transfer, subject to
applicable law.
These Terms, together with any applicable written
agreement and referenced policies, govern your use
of the website.
A specific written agreement will prevail where it
expressly addresses the same subject and conflicts
with these Terms.
For questions about these Terms, our website or our
services, please contact us:
Sarvodaya Infotech Pvt. Ltd.
(Sarvodaya Ventures)
Website:
sarvodayaventures.com
Address:
#171, 2nd Floor, Brij Puri Colony,
Opp. D.A.V School, Govindpuri Road,
Yamunanagar, Haryana 135001.
Email:
info@sarvodayainfotech.com
Phone:
(+91) 9717790241